Job Description
Job Description - Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
- Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
- Handle guest complaints ensuring guest satisfaction.
- Train and develop team members and ensure all required training is complete according to standards.
- Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
- Assist staff with their job functions to ensure optimum service to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Performs housekeeping, laundry, and houseperson functions whenever necessary.
- Other duties as assigned.
Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications - Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.
About Us Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website,
About the Team Join the Team at Hotel Celare, A Marriott Tribute Portfolio - Where Innovation Meets Hospitality Shaner Hotels is offering an exciting opportunity to be part of something extraordinary. Welcome to
Hotel Celare -a vibrant new destination in the heart of Cincinnati's innovation corridor. Perfectly situated overlooking the University of Cincinnati and just minutes from downtown, our hotel is located in The District at Clifton Heights, where culture, creativity, and community converge.
Our thoughtfully designed spaces reflect a modern, energetic vibe-from the dynamic lobby to sunlit event spaces that open onto a wraparound terrace, perfect for any occasion. Guests and locals alike gather here to enjoy diverse culinary experiences, including a signature Cameron Mitchell restaurant,
The Vick Rooftop Bar , and
Iris Café .
Whether it's an energizing session in our 24/7 fitness center or a relaxing stroll through the surrounding shops and cafés, Hotel Celare is more than just a place to stay-it's a vibrant hub for those with a curious spirit and a passion for connection.
Be part of Cincinnati's newest hospitality experience. Join us at Hotel Celare-where every day is an invitation to explore, connect, and thrive.
Job Tags
Local area, Flexible hours, Shift work,